Response targets
Ordinary support requests target a response within one business day. Booking, notification or overflow-routing incidents target same-business-day acknowledgement when received before 3:00 p.m. Central on a U.S. business day, or the next business day when received later. These are response targets, not fixed resolution-time promises.
How to request support
Email kevin@revstackapp.com from an address associated with the customer account. Include the affected location, a short description of the issue and when it began. Do not email passwords, authentication codes or payment-card details.
Included support
Support covers the standardized one-location service: one phone line, one website or Starter Site, one calendar, one booking outcome, internal notifications, the Review QR Kit and limited results reporting.
Custom work
Custom workflows, migrations, campaigns, advertising, social posting, multiple locations and custom integrations are scoped and quoted separately only after customer approval.
Incident safety
RevStack may disable its widget, AI answering or automations to contain an incident without intentionally altering the customer’s original website, phone number, domain or customer data.